Full prepayment by bank transfer is required at least 14 days before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s).
Full prepayment by bank transfer is required at least 3 days before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s).
Full prepayment by bank transfer is required at least 21 – 30 days before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s).
Common Cancellation Structures for Excursions and Package Tour
Full Refund: Allow for cancellations made 30+ days before package commencement date
Full Refund: Allow for cancellations more than 24 hours before the tour starts.
Partial Refund/Penalty: Allow for cancellations 14 – 21 days before package commencement date may incur a 35% penalty.
Partial Refund/Penalty: Allow for cancellations 7 – 13 days before package commencement date may incur a 50% penalty.
No Refund (100% Charge): Apply to a cancellations less than 7 days before package commencement date
No Refund (100% Charge): Apply to a cancellations less than 24 hours tour & excursion starts
Special Terms: Private tours, charters, or custom packages may be non-refundable upon booking
Force Majeure: Operators are generally not liable for cancellations due to uncontrollable events.
Weather: Tours & Package usually proceed in light rain; cancellations only occur for severe weather.
Rescheduling: Reschedule is allow at an extra cost applicable (should there be any) instead of cancelling.
Processing Fees: Even with full refunds, booking, credit card, or administrative fees may be deducted.
**Always check the specific terms provided in your booking voucher, as policies vary by company**
